Quick summary
Cloudflare is a service that helps protect and speed up websites. Errors usually mean a security setting or network issue blocked or interrupted your connection to the site. While you can't opt out of Cloudflare, following these steps in order may help fix the problem.
Desktop and mobile browsers
Step 1: Disable your browser extensions.
- Disable all browser extensions, including privacy-related ones.
- Examples are McAfee, Norton 360, Survey Junkie or Surf to Earn.
- Reload the page.
Step 2: Turn the VPN or proxy off.
Switch off any VPN or proxy services you're using.
Step 3: Disable ad blockers.
Switch off any ad-blocking extensions or software.
Step 4: Check your browser settings.
- Use Chrome, Edge, Safari or Firefox. These browsers give the best experience.
- Check that your browser is up to date.
- Enable JavaScript and cookies.
- Clear your browser cache. Find out how to do this for mobile or desktop browsers.
Step 5: Try incognito mode.
Open your browser in incognito or private mode.
Step 6: Try a different browser.
- Open a different web browser.
- Make sure there are no extensions for this browser.
- Enter the website address to check whether it loads.
Mobile app
Step 1: Delete and reinstall the app.
- Reinstall the app on your device.
- Restart your phone after reinstalling the app.
Step 2: Turn the VPN or proxy off.
Switch off any VPN or proxy services you're using.
Step 3: Clear your cache and cookies.
Check our Mobile Apps article for instructions on clearing app files and data.
Next steps
If you're still experiencing issues after following the steps above, you can:
Step 1: Use a different network.
Switch to another Wi-Fi network in your device's settings. You can also use your mobile network or hotspot.
Step 2: Reset your router.
Follow your router's instructions to reset it.
Step 3: Use a different device.
Switch between mobile and desktop.
Contacting us
When to contact us
- You still have issues after trying the steps above
- You're getting a 403 Forbidden Cloudflare error
What to include
- Whether you tried the troubleshooting steps above
- A recording of the issue (best option)
- The RayID details (if possible)
- When the issue happens:
- Signing in
- Searching for jobs
- Applying
- What the screen shows:
- Do you get the Verify that you are human page?
- After clicking it:
- Can you continue?
- Do you get stuck in a loop?
- Do you get an error page?
If you can't send a recording
Send screenshots instead:
- Include the full page with the URL visible
- Show each step as you move through the site
- Explain how the URL changes as you go
Extra steps for browser users
- Include a screenshot of enabled extensions.
- Include a recording in incognito mode:
- Open the Console errors tab before the recording.
- Here are the instructions on opening the Console tab.
For repeated or constant issues
- Send a HAR file if you keep getting the same issue, like a loop or repeated checks.
- Here are the instructions for generating this file.
Submit your request
- Click or tap Submit a request.
- Make sure you include all the details above so we can review your issue quickly.