Quick summary
Two-factor authentication (2FA) adds an extra layer of security by using a second form of verification, like a code from your phone or a fingerprint. This helps protect your account from hackers. In this article, we'll cover the most common reasons why you're encountering 2FA. Check our article on verifying your phone number if you're sent a code while creating an account or applying for a job.
Your email is linked to an employer account.
Problem: You clicked Employers/Post Job and accidentally created an employer account. 2FA is mandatory for all employer accounts.
Solution: Contact us for help. We'll try to fix the issue. If we can't, you may need to close your account and create a new one.
We noticed an unusual sign-in attempt.
Problem: You signed in from a new device or a different location.
Solution: Enter the verification code you received as a text or an email.
Your device has its own 2FA.
If you have an Apple device, review your iOS's two-factor authentication in Apple's Help Centre.
If you use an Android, here's how to turn on or troubleshoot Android's 2-step verification.
Contacting us
Step 1
Need more help? Send us the following information so we can investigate the issue.
- A screenshot or screen recording
- Type of device (iPhone, Android, Computer)
- Are you using the job search app?
- What browser and version are you using?
Step 2
Click or tap Submit a request.