Troubleshooting 2-step verification

Summary: Please contact us if you can't access your account or change the phone number listed in your account settings. Here's how to solve the problem and some reasons why you may experience this issue. 

2FA solution

Send an email to one of our support specialists so we can fix this problem for you.

Why are you experiencing this issue?

One common reason for this issue is because there is more than one account in your name.  

Rest assured, we’re committed to giving you the best job-seeking experience, and we’ve got teams working hard to fix this problem.

Other possible causes

2-step verification is enabled.

The verification code is required when your account's 2-step verification is enabled. You can disable this in your account settings.

We noticed an unusual sign-in attempt.

If you sign in from a new device or in a different location, you may be prompted to enter a verification code you receive as a text or an email.

Did you know? 2FA is also known as two-factor authentication or 2-step verification. When you sign in to Indeed, you’ll see 2-step verification. No matter what you call it, it’s a tool to protect your identity.

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