Quick summary
Use this guide to fix browser issues you may experience. These are common issues on any website, but we also don't want you to continue struggling. Complete each section, and then we'll show you what information we'll need to continue investigating your issue.
Step 1: Start with some quick fixes
Here are some easy ideas that can potentially solve a browser problem.
Check the browser's compatibility
Problem: Mobile app links may open in a browser or vice versa.
- Solution: If your phone opens a link in a non-supported browser, manually copy the link from the email and paste it into a supported browser.
- Solution: Test using private or incognito mode.
Update or reinstall the web browser
Problem: You're experiencing interview video performance or need help applying.
Solution: Reinstalling your browser may optimize your settings and resolve the issues you're experiencing. You can also check this Help Center page about updating your web browser to troubleshoot a problem.
Disable ad blockers, add-ons, or extensions
Problem: Certain website features may fail if the ad blocker interferes with necessary scripts or elements.
Solution: The process for turning off an ad blocker or extension can vary.
- Chrome: More tools > Extensions
- Firefox: Add-ons > Extensions
- Edge: Upper-right menu > Extensions
- Safari (OS): Preferences > Extensions
Step 2: Clear your cache and cookies
Still needing help? It's time to clear your cache and cookies. These Help Center articles can help you with this action:
- Desktop Browsers: Clearing Chrome and Safari Cache and Cookies
- Mobile Browsers: Clearing Chrome and Safari Cache and Cookies
Step 3: Contacting us
Click or tap the Need more help link for customer support. If you decide to email us, please include the following information.
- We listed several above. Which troubleshooting tips from this article did you use? This information will help us investigate the issue.
- Email address of your active account.
- List a recent job application. Include the job title, location, and company.
- Make a screen recording or screenshot to show us the issue.
- What kind of iOS device are you using?
- Are you accessing Indeed through the app or a browser?
- If using a browser, what version are you using?