Phone Verification Issues: Basic Troubleshooting – Indeed Support

Quick summary

You may experience a problem verifying your phone number. Use this guide to fix common phone verification issues.

I'm not receiving a verification code
I'm asked to try a different number
I'm told to try again
Contacting us

Important: If you're having trouble with two-step verification instead, check our article Two-Factor Authentication Issues: Basic Troubleshooting for help.

I'm not receiving a verification code

Problem: Your phone may be blocking the verification message.

Solution: Change your Do not disturb setting.
- Unblock any phone numbers from employers in your device's Do not disturb setting.
- Make sure your Do not disturb setting is also set to Allow Notifications From.
Solution: Verify that your device is powered on and within cell phone coverage.
- If the device's signal is weak, turn it off, wait 30 seconds, and then turn it back on.
Solution: Confirm that you are receiving text messages from other services or senders.
Solution: Check your phone's message memory.

Tip: Your phone or provider may be flagging the text as spam. Contact your network provider to check if they're blocking third-party verification messages.

I'm asked to try a different number

Problem: If you receive the error message "This phone number is already linked to the maximum number of accounts. Try a different number," you likely have already used the phone number for other accounts.

Solution: Sign in to one of your other accounts and remove the phone number or close the account.
- You can learn more about this in our article about Closing an Account.
- If you have forgotten your password, you can find out more in the article Resetting or Changing a Password.
Solution: File a request to remove your data on Indeed. You can learn more about it in our article Requesting or Deleting Your Data.
Solution: Use a different number to verify your account, like a landline number.

I'm told to try again

Problem: You'll see the error message "There was an error verifying your phone, please try again," if your account was flagged and blocked.

Solution: Once the issue that flagged your account is solved, the block lifts automatically after twelve hours. We recommend waiting a while and trying again later.

Important: Follow our Job Seeker Guidelines to keep your account from being flagged.

Contacting us

Step 1

Need more help? Please include the steps you tried on this page and the following information so we can investigate the issue.

A screenshot or screen recording
Type of device (iPhone, Android, Computer)
Are you using the job search app?
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Step 2

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