Email Issues: Basic Troubleshooting

Problem: Apple's Hide My Email may create email issues.

Solution

Try changing your email address in Account settings.

Solution

• Try a different email address.
• Sign in using the same method you used to create your account.

Problem: Indeed's emails are marked as spam or junk.

Solution

Identify Indeed as a "safe sender." Help centers are a good resource for showing you how to do this.

• Gmail: Use filters to block unwanted emails.
• Outlook: Add a safe sender.
• Yahoo Mail: Manage your spam folder.
• Apple Mail: Mark emails in Mac or iOS.

Problem: I may have a duplicate account.

Solution

Close an account if you have more than one. This resolves many email issues job seekers report to us. 

Key details

• We aren't able to merge two or more active accounts.
• If Close your account is not shown in your Account settings, sign in with another email address. You can also contact us; we can look it up for you.

Problem: I can't verify my account.

Solution

You'll get a pop-up reminder to confirm your email address. Click or tap Confirm in the email we delivered to your inbox.

Contacting us

Click or tap the Need more help link to contact us. Please include the following information.

1. We listed several above. Which troubleshooting tips from this article did you use? This information will help us investigate the issue.
2. Did any issues on the Fixing Hide My Email: Signing In, Applying, and Getting Messages page help? Which ones?
3. We'll need the email address of your active account.
4. List a recent job application. Include the job title, location, and company.
5. Make a screen recording or screenshot to show us the issue.
6. What kind of device are you using?
7. Are you accessing Indeed through the app or a browser?
8. If using a browser, what version are you using?