Basic Email Troubleshooting Tips and Help

Problem: Apple's Hide My Email creates issues.

Solution

Try changing your email address in Account settings.

Solution

• Try a different email address.
• Sign in using the same method you used to create your account.

Problem: Indeed's emails are marked as spam or junk.

Solution

Identify Indeed as a "safe sender." Help centers are a good resource for showing you how to do this.

• Gmail: Use filters to block unwanted emails.
• Outlook: Add a safe sender.
• Yahoo Mail: Filter and organize emails.
• Apple Mail: Mark emails in Mac or iOS.

Problem: You have a duplicate account.

Solution

Close an account if you have more than one. This resolves many email issues job seekers report to us. 

Key details

• We aren't able to merge two or more active accounts.
• If Close your account is not shown in your Account settings, sign in with another email address. You can also contact us, and we can look it up for you.

Problem: I can't verify my account.

Solution

This message is a reminder to confirm your email address. If you see it, click or tap Confirm in the email we delivered to your inbox.

Other articles about troubleshooting email

Please read Fixing Hide My Email: Signing In, Applying, and Getting Messages for more ways to fix email issues. 

Contacting us

Click or tap the Need more help link for customer support. If you decide to email us, please include the following information.

1. We listed several above. Which troubleshooting tips from this article did you use? This information will help us investigate the issue.
2. Did any issues on the Fixing Hide My Email: Signing In, Applying, and Getting Messages page help? Which ones?
3. Email address of your active account.
4. List a recent job application. Include the job title, location, and company.
5. Make a screen recording or screenshot to show us the issue.
6. What kind of iOS device are you using?
7. Are you accessing Indeed through the app or a browser?
8. If using a browser, what version are you using?