Quick summary
Two-factor authentication (2FA) adds an extra layer of security by requiring not just a password but also a second form of verification, like a code from your phone or a fingerprint. This helps protect your account from hackers, even if your password is stolen. In this article, we will cover the most common reasons why you're encountering 2FA. Check our article on verifying your phone number if you are sent a code while creating an account or while applying for a job.
Your email is linked to an employer account.
Problem: You clicked Employers/Post Job and accidentally created an employer account. 2FA is mandatory for all employer accounts.
Solution: We will have to close both accounts so you can create a new job seeker account with your email address. Contact us for help closing your account.
You enabled two-factor authentication.
Problem: 2FA is active in your account.
Solution: Turn off 2FA in your security settings.
We noticed an unusual sign-in attempt.
Problem: You signed in from a new device or a different location.
Solution: Enter the verification code you receive as a text or an email.
Your device has its own 2FA.
If you have an Apple device, review your iOS's two-factor authentication by visiting Apple's Help Center.
If you use an Android, here's how to turn on or troubleshoot Android's 2-step verification.
Contacting us
Step 1
Need more help? Please send us the following information so we can investigate the issue.
- A screenshot or screen recording
- Type of device (iPhone, Android, Computer)
- Are you using the job search app?
- What browser and version are you using?
Step 2
Click or tap Submit a request.