Quick summary
Two-factor authentication (2FA) adds an extra layer of security by requiring not just a password but also a second form of verification, such as a code from your phone or a fingerprint. This helps protect your account from hackers, even if your password is stolen. In this article, we’ll cover the most common reasons why you’re encountering 2FA. Take a look at our article on verifying your phone number if you’re sent a code while creating an account or applying for a job.
Your email is linked to an employer account
Problem: You clicked Employers/Post Job and accidentally created an employer account. 2FA is mandatory for all employer accounts.
Solution: We'll have to close both accounts so you can create a new jobseeker account with your email address. Contact us for help with closing your account.
You enabled two-factor authentication
Problem: 2FA is active in your account.
Solution: Turn off 2FA in your security settings.
We noticed an unusual sign-in attempt
Problem: You signed in from a new device or a different location.
Solution: Enter the verification code you receive as a text or an email.
Your device has its own 2FA
If you have an Apple device, review your iOS two-factor authentication by visiting Apple's Help Center.
If you use an Android device, here's how to turn on or troubleshoot 2-step verification.
Contacting us
Step 1
Need more help? Please send us the following information so we can investigate the issue.
- A screenshot or screen recording
- Type of device you're using (iPhone, Android, Computer)
- Are you using the Job Search app?
- What browser and version are you using?
Step 2
Click or tap Submit a request.